Terms & conditions

1. Who you are dealing with

Clarity Installations is a trading name of Clarity Design & Installation Ltd, registered in England and Wales.

Company number

09825440

VAT registration

GB 226 1367 24

Registered office & correspondence

7 Moreton Lane, Stockport, England, SK2 5SW

Email

rd@clarityinstallations.co.uk

Telephone

07904 274 270

2. Your project agreement

These terms describe our general arrangements. We provide the applicable terms and the project proposal for you to keep before you accept. Your agreed scope, specifications, price, payment schedule and programme form part of your project agreement.

Submitting an enquiry does not place an order or commit you to a payment. Work and booking arrangements must be agreed with us. A separately agreed commercial building contract may set out the project’s detailed terms; any differences will be identified before agreement.

Changes to this website do not retrospectively change an existing contract. Nothing here takes away a consumer’s statutory rights.

3. Prices, payments & changes

We quote each job individually. The proposal identifies whether it is a fixed quotation or an estimate, its validity period, VAT, inclusions, exclusions and payment dates. Please raise any unclear items before accepting.

Deposits and staged payments apply only as agreed for your project. We will discuss unexpected conditions or requested changes and agree additional costs and timing before carrying out extra work. We do not have a general right to increase an agreed fixed price unilaterally.

If you dispute an invoice, contact Rob with the details so we can investigate. This does not remove any legal right to withhold a disputed amount.

4. Access, materials & site arrangements

Please provide the access and facilities agreed for the work, tell us about known hazards or restrictions, and move belongings from the agreed working area where reasonably possible. We’ll agree who is responsible for permissions, approvals, materials and waste removal in the proposal.

We remain responsible for carrying out our work safely and with reasonable care and skill. If an unsafe or unexpected condition is discovered, we may pause the affected work to discuss a safe way forward, including any effect on cost or timing.

If you supply products, please discuss their suitability, delivery and installation requirements with us in advance. This does not exclude our responsibility for our own installation work.

5. Programme & delays

Start dates, working hours and the expected completion programme are agreed for each project. Tell us before agreement if a particular date is essential.

If a delay arises, we’ll explain the cause and likely effect promptly and discuss the next steps. This does not exclude responsibility for delays we cause or prevent you using the cancellation or other remedies available under your contract or the law.

6. Consumer cancellation rights

If you are a consumer and agree a qualifying contract online, by telephone or away from our business premises, you will normally have a 14-day right to cancel without giving a reason. For services this runs from the day after the contract is made. For goods, including qualifying goods supplied with installation, it normally runs from the day after you receive the goods; separate deliveries may affect the start date.

We will provide the cancellation information that applies to your particular contract before it is agreed. Exceptions can apply, including genuinely made-to-measure goods and specifically requested urgent repairs. We will explain any relevant exception; it does not remove rights relating to faulty goods or poor workmanship.

To cancel, tell us clearly by email, telephone or post using the details above before the cancellation period ends. You may use the model cancellation wording below, but you do not have to.

If you want services to begin during the cancellation period, we need your express request (on a durable medium for an off-premises contract). Where the required information and request have been provided, cancelling after work begins may require payment of a proportionate amount for services supplied. The right to cancel a fully performed service ends only where the legal conditions, including your prior consent and acknowledgement, are met.

For a cancelled service contract, any refund due will be made within 14 days of being told of the cancellation, using the original payment method unless you agree otherwise, without a refund fee. Where goods are involved, applicable return arrangements and any lawful refund withholding will be explained in your contract.

7. Other cancellations

For cancellations outside a statutory cooling-off right, contact us as soon as possible. Any charge must be justified under the agreed contract and applicable law, taking account of work done, genuinely incurred costs, savings and reasonable steps to reduce losses. Deposits are not automatically forfeited.

If we cannot proceed, we’ll discuss the reason, any available alternatives and the refund or other remedy due. Commercial cancellation arrangements will be set out in the agreed project contract.

8. Workmanship, concerns & responsibility

We will carry out services with reasonable care and skill. Goods we supply must meet the standards required by law. If you believe something is wrong, contact Rob with the project reference, details and photographs where useful, so we can investigate and discuss putting it right.

Consumers may be entitled to repeat performance, a price reduction or other remedies depending on the circumstances. A completion discussion or payment does not waive your statutory rights.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any responsibility that cannot lawfully be excluded. We do not use these terms to exclude responsibility for our own breach of contract or negligence.

9. Complaints & resolving disagreements

Please send complaints to rd@clarityinstallations.co.uk, call 07904 274 270, or write to our registered office. We will investigate and explain our response and proposed next steps.

If we cannot resolve a consumer complaint, we will provide information about an appropriate alternative dispute resolution provider and state whether we are willing or required to use it, where the law requires us to do so. You can seek independent advice from Citizens Advice. These arrangements do not prevent court proceedings or other legal remedies.

10. Website & personal information

This website describes our services and allows you to make an enquiry. Project suitability, availability and prices are confirmed for your work. Please do not misuse the enquiry form or attempt to interfere with the website.

Read the privacy & cookies notice for how website enquiries are handled. Website information does not override agreed project details or mandatory consumer protections.

Model cancellation wording

Delete whichever wording does not apply. Send this information to us; this page itself does not submit a cancellation.